Insights & Research

CBRE NI: Recruiting Centre Manager for Connswater Shopping Centre

CBRE NI is currently seeking an experienced Centre Manager for a role at popular shopping venue, Connswater Shopping Centre, in Belfast.

Job Title: Centre Manager

Location: Connswater Shopping Centre, Belfast

Role Purpose: Manage the day-to-day operational activities in line with client / tenant requirements and the required customer service criteria and key performance indicators, oversee all health and safety, environmental and company procedures, legislative requirements, and budgetary costs.

Key Responsibilities:

Customer Service and Quality

  • To further develop and maintain excellent occupier relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings.
  • To oversee the delivery of the Centre’s vision through various placemaking and community engagement initiatives.
  • To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contracts and agreed budgets. This includes ensuring the agreed planned and response maintenance programmes are carried out in accordance with the agreed timetables and monitoring FM works on site including the required liaison with service providers and/or contractors.
  • Assisting with the monitoring, measuring and delivery of a sustainable building underpinning its denoted accreditation.
  • To oversee and regularly review the work carried out by contractors to ensure that the required standards are achieved and maintained in accordance with the contractual agreement.


  • Preparation, control and monitoring of the service charge budget in accordance with the client’s budgetary agreement and the time scales set by the business, in conjunction with the Property Manager.
  • To prepare management reports in accordance with the needs of the business and requirements of the client.


  • To be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the agreed requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc.
  • To proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable.
  • Ensure a Crisis Management plan is in place that this is reviewed and tested annually.
  • To assist with the compilation of external contracts in conjunction with the Property Manager. This includes ensuring all procurement needs are carried out in line with company policy.
  • To compile and maintain all required management information and records relating to the site. This includes an asset register, emergency plans, plant testing, etc.
  • To liaise with local authorities as appropriate.
  • Any other duties as in accordance with the needs of the business.

People Management

  • Direct line management responsibility of on-site personnel. This includes ensuring that all personnel are trained in accordance with the requirements of their role.

Person Specification/Requirements

  • Educated to degree level or equivalent and / or previous experience of facilities management of property or a portfolio of properties. This includes Line Management responsibility for Company personnel and contractors and management of service agreements.
  • Knowledge of the technical aspect of premises management.
  • Excellent customer service, interpersonal and communication skills.
  • Good awareness of Health and Safety legislation and knowledge of environmental protection requirements.
  • IT literate together with an understanding and experience of industry specific IT applications.
  • Ability to work on own initiative and within a pressurised environment.
  • IOSH / NEBOSH qualification desirable (training can be provided).
  • IWFM qualification desirable.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE NI reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.

To apply, please send a cover letter and CV to